CorpFit Support

CorpFit is a corporate wellness platform that helps companies run fitness challenges for their employees. It combines home workouts, step tracking, nutrition guidance, corporate events, and gamification to keep you motivated and accountable throughout your wellness journey.

You don't need to create an account manually. Your company administrator will invite you using your corporate email address. Simply download the app, enter your corporate email, and you'll receive a one-time verification code (OTP) to log in. No password required!

OTP stands for One-Time Password. It's a 6-digit code sent to your corporate email each time you log in. This passwordless system is more secure and convenient – you never have to remember or reset a password.

If you haven't received your OTP within a few minutes:

• Check your spam/junk folder
• Make sure you entered your corporate email correctly
• Wait at least 2 minutes before requesting a new code
• Contact your IT department to ensure emails from CorpFit are not blocked
• If the issue persists, contact support

During initial setup, you'll provide your name, gender (for personalized workout recommendations), and optionally connect your health app (Apple Health or Google Fit) for automatic step tracking.

Yes, but connecting your health app (Apple Health on iPhone or Google Fit/Health Connect on Android) enables automatic step tracking. Without it, your daily steps won't count towards your challenge points.

A challenge is a structured wellness program created by your company. It has a set duration (e.g., 30 or 60 days) and may include various modules like daily steps, workouts, nutrition plans, events, and weekly check-ins. Completing activities earns you points!

You're automatically enrolled in your company's active challenge when you log in. There's no manual signup required – your company administrator handles challenge assignments.

Currently, you can only be enrolled in one active challenge at a time. Once your current challenge ends, you may be enrolled in a new one.

When a challenge ends, final rankings are calculated, and you can view your completion statistics. Your company may start a new challenge, in which case you'll be automatically enrolled again.

The Compliance Map is a visual calendar on your home screen showing your daily progress throughout the challenge. Each day is marked as complete (green), partial (yellow), missed (red), or future (gray). It helps you track your consistency at a glance.

CorpFit reads your step count from Apple Health (iPhone) or Health Connect/Google Fit (Android). Steps are synced automatically when you open the app. You earn points based on your daily step count and your challenge's configured step goal.

During profile setup, you'll be prompted to connect your health app:

• On iPhone: Tap 'Connect Apple Health' and approve the permissions
• On Android: Tap 'Connect Health App' and approve Health Connect permissions

You can also enable this later in Profile > Health & Data settings.

Try these troubleshooting steps:

• Pull down on the home screen to refresh
• Check that health permissions are enabled in your phone's Settings
• Make sure you've walked with your phone (steps are recorded by your device)
• On iPhone: Settings > Privacy > Health > CorpFit > ensure 'Steps' is enabled
• On Android: Settings > Apps > Health Connect > CorpFit > ensure permissions granted
• Try disconnecting and reconnecting in Profile > Health & Data

Your challenge has a 'steps per point' setting (e.g., 100 steps = 1 point). Points are calculated proportionally – if you walk 5,000 steps with a rate of 100 steps per point, you earn 50 points. There may also be a daily step goal for full compliance.

You earn points for every step you take, even if you don't reach the daily goal. However, reaching your full daily step goal marks that requirement as 'complete' on your Compliance Map and may earn you maximum daily step points.

CorpFit features timed home workouts that require no equipment. Each workout consists of multiple exercises with video demonstrations. Workouts are assigned by your administrator and may change throughout your challenge based on the schedule.

To start a workout:

• Tap 'Workouts' in the bottom navigation
• View today's assigned workout in the Workout Hub
• Tap 'Start Workout' to begin
• Follow along with the exercise videos and timers

During workouts, you'll see two timers: (1) Exercise Timer – counts down the duration of the current exercise, and (2) Total Workout Timer – shows elapsed time for the entire workout. Both help you stay on track.

Yes! Tap the pause button at any time to pause your workout. The timers will stop until you resume. If you need to end early, you can tap 'End Workout' but you won't earn points for incomplete workouts.

Yes, you must complete all exercises in a workout to earn points. Partial completions do not award points. This ensures accountability and encourages you to finish what you start!

Some days may be designated as rest days by your administrator. On rest days, there's no workout requirement, and the workout module won't affect your daily compliance.

Each workout has its own point value set by your administrator. You'll see the points available before starting the workout. Points are awarded immediately upon completion.

The nutrition module displays a PDF meal plan for your challenge. You can view the meal plan anytime and confirm that you followed it at the end of the day to earn points.

Tap 'Nutrition' in the bottom navigation to open the 'Fuel for Today' screen. Your meal plan PDF will load automatically. You can scroll through the pages to view all meals and recipes.

The 'I Followed the Plan' button becomes available after 6:00 PM. This ensures you've had the full day to follow your nutrition plan before confirming. Once confirmed, you earn your nutrition points for the day.

No, you can only confirm once per day. Once confirmed, the button will show 'Plan Followed ✓ Points Earned' and you cannot undo this action.

Try tapping the refresh button in the top-right corner of the Nutrition screen. This will re-download the PDF. If it still doesn't load, check your internet connection and try again.

The weekly check-in is where you record your biometric measurements: weight, waist circumference, and hip circumference. This helps track your physical progress throughout the challenge and earns you bonus points for improvements.

Check-in is required on a specific day each week (set by your administrator, e.g., Sunday or Monday). You'll be notified when check-in is due. On check-in day, you must submit your measurements before accessing other features.

If it's check-in day and you haven't submitted your weekly measurements, the app locks access to workouts, nutrition, and events until you complete your check-in. This ensures accountability and consistent tracking.

When you first join a challenge, you'll submit baseline measurements (your starting weight, waist, and hip). This establishes your starting point for tracking progress and calculating bonus points.

You earn bonus points for improvements from your previous week:

• Weight loss: 100 points for every 1% of body weight lost
• Waist reduction: 100 points for every 1 cm lost
• Hip reduction: 100 points for every 1 cm lost

Plus, you earn base points just for completing the check-in.

Yes, on check-in day you can update your measurements if you made a mistake. The points will be recalculated based on your updated measurements.

Events are company-organized activities like wellness workshops, team walks, health seminars, or fitness classes. Attending events earns you points and contributes to your challenge progress.

Tap 'Events' in the bottom navigation to see the Events Hub. Events are organized into tabs: Today (events happening now), Upcoming (future events), and Past (events that have ended).

During an event's scheduled time window, a 'Mark Attendance' button will appear on the event card. Tap it to confirm your attendance and earn points. You can only mark attendance during the event's active time.

If you don't mark attendance during an event's time window, it will appear as 'Missed' in your Past events. You cannot retroactively mark attendance for missed events.

Yes! Multiple events can be scheduled on the same day, and you can attend as many as you'd like. Each event has its own point value.

The leaderboard ranks all participants in your challenge by total points earned. Rankings update in real-time as you and your colleagues earn points from steps, workouts, nutrition, check-ins, and events.

The Department leaderboard shows rankings only among colleagues in your department. The Company leaderboard shows rankings across your entire organization. Toggle between them using the tabs at the top.

If you're in the bottom 20% of your department's leaderboard, you'll see a 'Falling Behind' warning. This is a friendly nudge to increase your activity and earn more points!

The leaderboard updates in real-time whenever you earn points. Pull down on the leaderboard screen to refresh and see the latest rankings.

Green up arrows (↑) show you've moved up in rank compared to yesterday. Red down arrows (↓) show you've dropped. This helps you track your competitive progress day-to-day.

You can earn points through multiple activities:

• Steps: Points based on daily step count
• Workouts: Complete your daily workout
• Nutrition: Confirm you followed the meal plan (after 6 PM)
• Check-in: Submit weekly measurements + bonus for improvements
• Events: Mark attendance at corporate events

No, different activities have different point values set by your administrator. For example, completing a workout might earn 200 points while confirming nutrition might earn 50 points. The point values are displayed before each activity.

Your total points are displayed on the home screen at the top, along with your current rank. You can also see your points on the leaderboard.

Points earned during a challenge remain throughout that challenge. When a challenge ends, the points are final and used to determine the final rankings.

Try these steps to improve performance:

• Close and reopen the app
• Check your internet connection
• Make sure your phone has enough storage space
• Update to the latest version of CorpFit
• Restart your phone if issues persist

To enable notifications:

• On iPhone: Settings > CorpFit > Notifications > Allow Notifications
• On Android: Settings > Apps > CorpFit > Notifications > Enable
• Make sure Do Not Disturb is not blocking notifications
• Check that notifications are enabled in the CorpFit app settings

Go to Profile (tap the profile icon in the bottom navigation) and scroll down to find the 'Log Out' button. Note that logging out will require you to verify your email with an OTP again when you log back in.

Yes, you can log into CorpFit on multiple devices using your corporate email. Your progress syncs across devices, but step data comes from whichever device has health app integration enabled.

To delete your account and all associated data, please contact your company administrator or reach out to CorpFit support. Account deletion is permanent and cannot be undone.

Yes, CorpFit takes data security seriously. All data is transmitted over encrypted connections (HTTPS), stored securely in the cloud, and health data is only used for tracking your challenge progress. We never sell your data to third parties.

CorpFit only reads your step count from Apple Health or Google Health Connect. We do not access other health metrics like heart rate, sleep data, medical records, or other sensitive information.